Refund policy

RETURNED GOODS POLICY. If Buyer notifies the Seller within 72 hours of receipt of the goods that the goods received are  defective, the Seller shall have commercially reasonable time in which to repair or replace them with conforming goods. If Seller is unable to repair or replace the goods, then the goods may be returned to Seller only after Buyer has obtained a Return Merchandise Authorization number from Seller. No credit will be given for items returned without a Return Merchandise Authorization number. Buyer is responsible for the shipping costs related to the returned goods. Buyer will be charged a minimum 50% fee for all returned goods to cover Seller’s restocking costs and fees, shipping and other expenses incurred by the Seller as a result of this sale. Notwithstanding anything to the contrary contained herein, Buyer acknowledges that unless Buyer strictly complies with the returned goods policy set forth in this paragraph, Buyer’s purchase shall be deemed final and Buyer shall be deemed to have released Seller from (i) any claim for refund or credit, and (ii) any type of damages whatsoever.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item that was ordered. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as ink and consumables, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Mail@einsteings.com.